The Support Queen
The Support Queen: consulting or done-for-you work on SEO, ads, web and support
- 1 community vote
- Consultants & advisors
Looking at consultants for customer-facing work? The Support Queen is Nia Lock's consultancy. Nia is a business consultant and developer based in Madrid, working remotely with online and physical businesses worldwide. You choose how to work with her. Take the advice and act on it yourself, or have the work done for you. Because of her developer background, recommendations get built. The focus is on structural fixes rather than tone-only advice. Compare the scope: SEO, Google Ads, custom website design and development, support ticket systems, AI support integrations, knowledge bases, crisis and dispute management, and custom apps, platforms and automation. Better for you if you want one person covering both growth and support, with the option to hand over the build.
About The Support Queen
Clients of The Support Queen can either receive guidance and carry it out on their own, or hand the tasks over so they are completed for them. That is how the consultancy operates.
Behind it is Nia Lock, a business consultant and developer, who is based in Madrid and works remotely. Her services span SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
Businesses anywhere in the world benefit, whether they trade online or from a physical location.
What it offers
- Organic search growth through SEO
- Paid growth via Google Ads campaigns
- Bespoke website design and build
- Ticketing platforms for support
- Integrations that bring AI into support
- Help centres and self-service knowledge bases
- Managing disputes and crisis situations
- Tailored apps, platforms and workflow automation
Pricing
Pricing model: Paid
The Support Queen metrics
| Metric | Value |
|---|---|
| Domain Rating | 62 +62 (up) since last check |
| Trust Flow | 0 no change since last check |
| Citation Flow | 0 no change since last check |
| Referring domains | 0 no change since last check |
| External backlinks | 0 no change since last check |
| Domain Authority (Moz) | 1 no change since last check |
| Page Authority (Moz) | 11 no change since last check |
Ahrefs Domain Rating last compared 4 Nov 2026, it last moved 4 Nov 2026. Majestic data compared 26 Oct 2026, it last moved 26 Oct 2026. Link figures come from Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd. Moz checked 3 Nov 2026, it last moved 3 Nov 2026.
The Support Queen: the domain behind it
Show the domain behind it
| Domain age | 26 days |
|---|---|
| Registered | |
| Expires | |
| Registrar | NameCheap, Inc. |
| DNSSEC | Not signed |
The Support Queen: after the launch
| Measure | At launch, then latest |
|---|---|
| Domain Rating (Ahrefs) | 0 to 62 +62 (up) since launch 2 Nov 2026, then 4 Nov 2026 |
| Domain Authority (Moz) | 1 first measured 3 Nov 2026 |
| Trust Flow (Majestic) | 0 first measured 26 Oct 2026 |
| Referring domains (Majestic) | 0 first measured 26 Oct 2026 |
| Page Authority (Moz) | 11 first measured 3 Nov 2026 |
| Visits sent to its website | 0 |
Clicks through to the website from this listing, counted by Alternative Biz's own analytics; the real number can be higher, as some browsers and ad blockers hide clicks.
Day 1 since launch. Next receipt: day 30, 2 Dec 2026. We show what changed, not what caused it: many things affect these numbers. Nothing here is estimated.
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FAQ
What is the scope of your work?
Whatever touches your customers: SEO, Google Ads, website design and development, bespoke apps, support systems, AI integrations, knowledge bases and crisis management.
Is your role limited to advice, or do you also build?
Both. Nia is able to create the dashboards, workflows, help centres and integrations that she suggests.
Is AI customer support something you can assist with?
Yes. AI live chat and AI ticketing deal with routine questions, passing difficult or sensitive cases on to a human.
What happens during a consultation?
We talk through the pain points in your support and what a good outcome looks like, and you come away with practical ideas. Any implementation can be scoped jointly.
Which types of business are your clients?
Online and physical alike. They range from a small company overwhelmed by support, to a salon or gym wanting its own custom billing or customer-retention app, through to large, established names — my work spans PBN.LTD (a major hosting company) and SEO for Vivastreet. I live in Madrid and serve clients around the world, remotely.
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