How to get help on Alternative Biz
Use the help button to search articles, chat with AI, or contact our team. We reply by email during office hours.
Updated
Find answers fast
The help button appears on every page. Use it to search through these articles, chat with our AI assistant, or submit a question to our team.
What the AI assistant can do
When you're signed in, the assistant reads your account data—your listings, orders, invoices, claims and notices—to explain what's happening. For example, it can tell you why a listing isn't live yet or what a charge means. The assistant only reads information; it cannot make changes to your account, and it will never ask for passwords or card details.
Reach our team
Submit a request via the help button or go to /contact. We'll email you a ticket number so you can track your query. Reply to that email to add more details. You can also write directly to launch@zinndigital.com.
We answer during Mon-Fri 08:00-20:00 UTC.
About us
Alternative Biz is run by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the AI assistant change my account settings?
- No. It only reads your information to help explain things. You make all changes yourself.
- How do I contact the team if I'm not signed in?
- Go to /contact or email launch@zinndigital.com. You'll get a ticket number by email to track your request.
- When can I expect a reply?
- We answer during Mon-Fri 08:00-20:00 UTC.