Refunds on Alternative Biz
How refunds work on Alternative Biz, what happens when a listing is taken down, and your statutory rights.
Updated
In short
Payments are final; the terms explain this. This does not affect your statutory rights.
When we take a listing down
A take-down always comes with a reason, and the reason sets whether you are refunded. When the take-down is our own decision or a mistake on our side, you get everything you paid for the listing back automatically, to the original payment method, and a credit note. When a listing broke the terms or the acceptable use policy, nothing is refunded: not the listing, not a multi-site purchase's listing, not the add-ons. The paid items come off the site, and we tell you.
Multi-site and crypto
Only one site's listing from a multi-site purchase taken down by our decision? That site's share comes back; the others remain live. Crypto refunds are paid by hand, after you give us a wallet address.
If you dispute a payment
While a payment dispute or reversal is open, the items from that order are taken down; they can come back if the dispute is resolved in our favour.
Refund side effects
An order refunded in full no longer counts against a 'first order only' code. Refunding one Featured order removes just the days that order bought. Sponsorship dates that were refunded can be booked again.
Questions people ask
- What if you took my listing down by mistake?
- Then every payment for it is refunded in full automatically, with a credit note.
- Do my statutory rights still apply?
- Yes. They are not affected.